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Staffinder Support: FAQ
Can I use Staffinder on
a Macintosh?
Sorry Mac users. Staffinder only runs on ugly beige machines.
In other words, we only run in Windows 9x, Me, NT, XP, and 2000.
Can I use Staffinder
in other countries?
Staffinder is currently being used by many international companies and
we have made every effort to accommodate each region and their requirements.
If you find a problem please email our tech support staff and we will make
every effort to fix the problem and get you running smoothly.
Do I need a network and server to run Staffinder?
No, Staffinder can be run in stand-alone mode by installing the server
and workstation software on the same Windows-based computer. If you
have one person tracking people's locations, this installation type would
work in that case.
What type of networks
will Staffinder run on?
Staffinder runs on Novell Netware, Windows NT, Windows 2000 or any network where
the workstation can connect to the server and see the files there.
It can even be a peer-to-peer Windows 9x workgroup based network.
If you intend to use the Status Scheduler you will need to have a
Windows based server to run the scheduler component.
How is Staffinder
installed on a network?
If you want to use Staffinder in a networked environment, the installation
is performed in two parts: the server installation and the workstation
installation. The server installation installs all the necessary
files required on the server as well as the workstation installation install
point. To install Staffinder on workstations, run the wssetup.exe
from the
server on each workstation after the server installation is completed.
Are there any security
features in Staffinder?
Yes. To start, each user has his or her own password attached to
their account in the database. This prevents people from logging
in as another person. Next, each user controls a set of security
options that can restrict other people from changing their status either
on purpose or accidentally. Staffinder administrators can impose
a particular security configuration for all users with one mouse click.
Administrators can also prevent users from changing their security settings
if so desired.
Does Staffinder track
time?
No, Staffinder is not a Timecard. The only time/date based functions
in Staffinder are the "Last Entry" and the return time calculations when
you go to lunch or on a break. This is a very difficult task to
do because of the custom status options ability. If you are running the enterprise edition
and have the "Log History" feature enabled then you can
manually examine the status
history and determine time worked by the time differences in the activity.
Does Staffinder track activity?
Yes, if this features is turned on. Staffinder can generate reports
based on dates, departments and users that show the In Out activity for
the selected time period and people.
How do I configure
Staffinder?
Built into the Staffinder workstation program are the "Company Setup" screens,
which are protected by an administrative password. These screen provide
access to the In/Out board configuration, company name, departments and
employee information (name, phone numbers, manager name, etc).
I
just Configured Staffinder and am trying to log in, what is my password?
The default password for each new user is their first name. It
is case sensitive so be sure to enter it correctly. The reset
password function in the setup will reset it back to their first
name again. Users have the ability to change their passwords
when ever they want. Is there any Help
built into Staffinder?
Nope, all the help is located here on the pages of this web site.
You can access all the help from the Staffinder interface by clicking
Help > Staffinder on the Web and then selecting the document you
want to see. We have a couple reasons for this. First, we have
found that most people don't like or use the help systems built into applications.
Second, we wanted to make this program as small as possible. We hope
this program is easy to learn and use without built-in help, so we didn't
want to install extra baggage on all your workstations. Third, we
try to keep our web site up to date with the latest troubleshooting
tips and answers to common questions.
With this in mind, you will always have access
to the most current product information and technical documents.
How can I make Staffinder
start automatically when I start my computer?
As of version 2.3 we added this to the installation program when you
install the client. If you didn't
do it during the Installation, you can copy the Staffinder icon to the
Start Menu manually. This is a fairly common procedure, but if you
are new to this procedure, ask your system administrator or send us an
email for help.
Will Staffinder run on a Terminal Server or Citrix?
Staffinder will run perfectly on Terminal server or Citrix. You
must change the mode to "Install" before you run the client setup.
This will ensure that all the logins will have access to the program.
I have several laptops on my
network. How do I prevent Staffinder from loading when they
are not connected to the network?
You will need to change all of the shortcuts
on each of your laptops. Right click on the icon for staffinder in
the startup folder and the program folder. select Properties and change the path that
appears in the "Target" box (XP). It should have something like
this... "C:\Program Files\StaffinderSE\sfse.exe" You will need to
add the switch "/noprompt" to the end of this path so it appears like this...
"C:\Program Files\StaffinderSE\sfse.exe /noprompt". Make sure there
is a space between the "sfse.exe" and the "/noprompt". If you
are running the Enterprise Edition your path will contain sfee.exe
and not sfse.exe. This feature is available in version 3.0.7
and newer. If you are not running the latest version run the
Active Update feature from the tools menu or contact support
for help.
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