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FAQ  |  Installation  |  Troubleshooting  |  Upgrade  |  Icons  |  User Manual

Staffinder Support:  Troubleshooting

Employees are making changes to their status, but when we do a Refresh, their previous status is shown.  Why?
If your using the Standard Edition, at some point, a user might inadvertently lock themselves from making changes to the database.  This can happen if a workstation locks up and Staffinder cannot properly close the connection.  To solve this problem, perform the following:

• Close Staffinder on all employee workstations.

• On the server, locate and delete the sfse.ldb file.  This file should be automatically deleted when the last user has closed down the program.   If this file is present then your issue is a lockout problem and deleting the file will solve the problem.

• If you are unable to delete the file you will need to reboot the server to clear the open connections.

I just installed Staffinder and am trying to configure the Company Setup, what is the Password?
The Company Setup for Staffinder is "Admin" by default.  This is a case sensitive password.  If you have changed it and since forgot the password you can email your database to our support department and they can get it back for you.

Some or all of our workstations report they cannot find the Staffinder database (sfse.dat) after the client installation and report a "Run Time Error 91" when we click the OK button after locating the data file?
Every Staffinder user must have Read AND Write access to the sfse.dat file.  If users do not have this level of access, the workstation will repeatedly report that it cannot locate the data file and error out with the Run-Time Error 91 message.  If you are the Network Administrator, change the rights on your NT, Novell or other server so all users have read/write permissions.  If you're not a Network Administrator, contact your administrator to make this changes to the server.

How do users change their personal passwords?
After the user logs in, click Tools > Security.  Enter the users password, then click the Change button.  On the change screen, enter the users current password, then  enter and confirm the desired password.  Staffinder will confirm when the password is changed successfully.

As an administrator, how can I set security settings on employees as they are created?
You can do this from the Employee tab in Company Setup.  Simply select the employee name of the left side of the screen and click the "Security" button below.  When the Security screen appears, make the needed changes to the settings.  You may apply these settings to all employees by clicking the "Apply settings to all employees" checkbox before clicking OK.

How can I make a backup of the Staffinder database?
At any time you can backup your Staffinder data file by making a copy of the SFSE.DAT file to another (and hopefully safe) location.  We recommend you do this just after getting your company and employee information added to the database.

I keep getting the error "Run Time Error 91" when Staffinder loads.  What do I do?
This can happen if the registry gets corrupted or somehow stores invalid data.  You should delete the Staffinder key and have Staffinder rebuild it.  The registry key is located here...  HKEY_CURRENT_USER/Software/Carbisoft/Staffinder XXX.   This procedure should be done by an administrator or someone who is familiar with the registry. 

My menu and toolbars disappeared.  How do I get them back?
This can happen if the registry gets corrupted or somehow stores invalid data.  You should delete the Staffinder key and have Staffinder rebuild it.  The registry key is located here...  HKEY_CURRENT_USER/Software/Carbisoft/Staffinder XXX.   This procedure should be done by an administrator or someone who is familiar with the registry.

I get a runtime error 425 "ActiveX control can't create object" when Staffinder loads.  What do I do?
This will happen on older Windows 95/98 or Windows NT 4.0 machines if the jet 4.0 database drivers are out of date.  These drivers are platform specific and therefore not installed by Staffinder.  Windows XP, 2000, and ME are shipped with the jet drivers and usually do not need updating.  In the event you receive an error during the loading of Staffinder you can visit the Microsoft's web site below for the latest service pack for you particular OS.

NOTE: These updates are OS specific so make certain you download the correct update.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q239114#3

I have several laptops on my network.  How do I prevent Staffinder from loading when they are not connected to the network?
You will need to change all of the shortcuts on each of your laptops.  Right click on the icon for staffinder in the startup folder and the program folder.  select Properties and change the path that appears in the "Target" box (XP).   It should have something like this...   "C:\Program Files\StaffinderSE\sfse.exe"  You will need to add the switch "/noprompt" to the end of this path so it appears like this... "C:\Program Files\StaffinderSE\sfse.exe /noprompt".  Make sure there is a space between the "sfse.exe" and the "/noprompt".  If you are running the Enterprise Edition your path will contain sfee.exe and not sfse.exe.  This feature is available in version 3.0.7 and newer.  If you are not running the latest version run the Active Update feature from the tools menu or contact support for help.

I keep getting "Runtime Error 13.  Type mismatch" when I open the preference screen.  What is happening?
This can happen if the Date and Time format in the Regional settings are not recognized.  These settings should conform to the following US standard.  If your preferred format cannot be corrected with these settings or the error persists then email our support department and we will try to help you.  Be sure to include your current settings in the email so we can investigate the problem.

Date formats:
M or MM = Month
d or dd = Day
yy or yyyy = year
These can be in any order.  For example...  MM/dd/yyyy, dd/MM/yyyy, yy/M/d

Time Formats:
h or hh =  Hour
m or mm = Minutes
s or ss = Seconds
tt or t AM/PM = 12 hour format or omit for 24 hour clock
Example...  hh:mm:ss tt , h:m:s AM/PM

To register the driver click the Start button and then Run. Then type in "Command" in the box and hit the enter key. You will see a DOS window. Type in the following lines one at a time and that should solve the problem.

REGSVR32 "C:\Program Files\Common Files\Microsoft Shared\DAO\DAO360.DLL"

REGSVR32 "C:\Program Files\Common Files\system\ado\msado15.DLL"

If this doesn't do the trick then download the driver setup and re-install the drivers manually.
www.staffinder.net/download/mdac_typ26.exe

I installed Staffinder Web on our server but I keep getting a script error when I log in and can't setup my company?
If you installed it on a Windows 2003 Server you will need to perform the following steps to allow encrypted javascript files to be run.

• Open Internet Information Services (IIS) Manager.
• Right click on the SERVERNAME (local computer) node.
• Click on the MIME Types button.
• Click New to add entry.
• Type ".jse" in the Extension textbox. (Without double quote)
• Type "application/x-javascript". (Without double quote)
• Click OK to close the dialog box. Click OK to close the Property dialog box.
• Right click on the SERVERNAME again.
• Select "All Tasks"
• Click "Restart IIS..." to apply the changes.

I installed SQL Express on our server but I can't seem to connect to the database?
SQL Express by default is configured to deny remote connections.  You must manually enable remote connections in order for the client to connect.  Follow the instructions below to enable remote connections.

• On the Start Menu click on the SQL Server Surface Area Configuration icon under the SQL Server 2005 menu group.
• Click on the Surface Area Configuration for Services and Connections link near the bottom of the dialog.
• Click on the Remote Connections node in the tree on the left of the screen.
• Click the option for Local and Remote Connections and then the Using TCP/IP only option under it.
• Click Apply to save your changes and Ok to close the dialog.
• You will need to restart SQL Express services for the changes to take affect.